PRIVACY POLICY

1. Introduction

The Brakes Guy ("we," "us," or "our") operates as a mobile brake repair service based in Los Angeles, California. We are committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.thebrakesguy.com or request our services.

2. Information We Collect

Information You Provide Directly

• Contact Information: Your first and last name, phone number, and email address
• Vehicle Information: Your Vehicle Identification Number (VIN), vehicle make, model, year, and mileage
• Location Information: Your service address (home, office, or other location where you request mobile service)

3. How We Use Your Information

• To provide brake repair services: Processing your service request, scheduling appointments, and performing brake work at your location
• To communicate with you: Sending appointment confirmations, service reminders, and responding to your inquiries
• To improve our website: Analyzing website usage data through Google Analytics

6. Cookies and Tracking Technologies

Google Analytics

We use Google Analytics 4 (GA4) to collect anonymized data about how visitors interact with our website. Google Analytics cookies used on this site:

• _ga — Distinguishes unique users. Expires after 2 years.
• _ga_[ID] — Maintains session state. Expires after 2 years.
• _gid — Distinguishes users. Expires after 24 hours.